Influencer terms and conditions

Updated January 2026

By signing up to BRANDHEROES via the app, website, or any other method, you (the "Creator") agree that you have entered into an agreement with BRANDHEROES ApS, company reg. no. DK37380865 ("BRANDHEROES") regarding your participation in campaigns for brands ("Brand") facilitated through our platform.

1. The Relationship Between the Parties

1.1. The Creator must be 18 years of age or older to participate in the BRANDHEROES community and is acknowledged as an independent contractor.

1.2. The Creator acknowledges and agrees that their relationship with BRANDHEROES and any Brand is that of an independent contractor. There is no employment relationship between BRANDHEROES, any Brand, and the Creator.

2. Campaign Participation

The Creator may browse and apply to campaigns through the BRANDHEROES platform. Each campaign brief clearly states what the Creator receives, what is expected in return, any bonus opportunities, and deadlines.

2.1. Applications are subject to review. BRANDHEROES uses an AI assistant ("Mozzie") to help evaluate whether the Creator's profile meets campaign requirements.

2.2. BRANDHEROES and the Brand reserve the right to reject any application without providing justification.

2.3. Once accepted into a campaign, the Creator agrees to create and deliver content as specified in the campaign brief.

2.4. The Creator agrees to meet all deadlines specified in the campaign brief.

2.5. The Creator must clearly disclose sponsored content in accordance with local advertising regulations.

2.6. The Creator agrees not to delete published content for a minimum of 3 months after posting.

3. Content Review

3.1. All content submitted for campaigns is reviewed before approval. BRANDHEROES uses an AI assistant to provide initial feedback on whether content meets brand safety standards and quality requirements.

3.2. If content does not pass AI review, the Creator will receive feedback and may resubmit revised content.

4. Intellectual Property Rights

4.1. By participating in a campaign and submitting content, the Creator grants BRANDHEROES and the Brand a worldwide, royalty-free, perpetual license to use the content for advertising and promotional purposes.

4.2. The Creator also agrees that BRANDHEROES and the Brand may use the Creator's name, username, and likeness in connection with the content for promotional purposes.

4.3. Brands may request to license the Creator's content for use in additional channels. Each additional channel request will be presented to the Creator with the applicable bonus payment. The Creator is free to accept or decline each request individually.

5. Earnings and Payouts

5.1. The Creator may earn compensation through campaign participation and by accepting additional channel licensing requests.

5.2. Payouts can be requested once the Creator's balance reaches a minimum of €400. This threshold exists due to tax compliance requirements and transfer fees.

5.3. When requesting a payout, the Creator must provide an invoice including their name, address, tax identification number, and bank transfer details.

5.4. Payouts are typically processed within 14 days of a valid invoice being submitted.

5.5. It is the Creator's sole responsibility to report and pay any taxes required by the tax authorities in their country of residence.

5.6. Balance Accuracy and Technical Errors

BRANDHEROES strives to maintain accurate balance records at all times. However, technical issues, software bugs, system errors, or integration failures may occasionally result in incorrect balance displays, erroneous credits, duplicate payments, or missing transactions.

5.7. Right to Correct Errors

BRANDHEROES reserves the right to correct any balance errors at any time, including but not limited to:

Reversing incorrectly credited amounts
Adding missing credits that failed to register
Removing duplicate transactions
Adjusting balances affected by system calculation errors

When a correction is made, the Creator will be notified via email or in-app notification within 7 days of the adjustment, including an explanation of the error and the corrected amount.

5.8. Recovery of Overpayments

If a Creator receives a payout that exceeds their correct entitlement due to a technical error, BRANDHEROES reserves the right to recover the overpaid amount. Recovery may occur through:

Deduction from future earnings
Direct request for repayment within 30 days

The Creator agrees to cooperate in good faith to resolve any overpayment situation. Failure to repay confirmed overpayments may result in account suspension or termination, and BRANDHEROES reserves the right to pursue legal remedies to recover the funds.

5.9. Reporting Discrepancies

If a Creator believes their balance is incorrect, they must report the discrepancy to [email protected] within 30 days of the suspected error. Reports must include:

A description of the suspected error
The campaign(s) or transaction(s) in question
Any supporting documentation (screenshots, confirmation emails, etc.)

BRANDHEROES will investigate and respond within 14 business days. Discrepancies reported more than 30 days after the suspected error occurred may not be eligible for correction at BRANDHEROES' discretion.

5.10. System Availability and Downtime

BRANDHEROES does not guarantee uninterrupted access to the platform. The platform may be temporarily unavailable due to:

Scheduled maintenance (we aim to provide 24 hours' notice when possible)
Unscheduled maintenance to address critical issues
Technical failures, server outages, or third-party service disruptions
Updates, upgrades, or security patches

During periods of downtime, balance information may be temporarily unavailable or delayed. Any transactions initiated before downtime will be processed once the system is restored.

5.11. Limitation of Liability for Technical Issues

To the fullest extent permitted by law, BRANDHEROES shall not be liable for any direct, indirect, incidental, or consequential losses, damages, or inconvenience arising from:

Temporary balance inaccuracies or display errors
System downtime, whether scheduled or unscheduled
Delays in balance updates, transaction processing, or payout processing
Data loss resulting from technical failures
Errors caused by third-party services, payment processors, or integrations
Platform bugs or software defects

The Creator acknowledges that balance displays are provided for informational purposes and may not reflect real-time or final amounts until transactions are fully processed and verified.

5.12. Force Majeure

BRANDHEROES shall not be held liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of war or terrorism, cyberattacks, internet or telecommunications failures, power outages, government actions, pandemics, or failures of third-party service providers.

5.13. Data Backup and Recovery

BRANDHEROES maintains regular backups of platform data, including Creator accounts and balance information. However, in the event of a significant technical failure, data restoration may result in:

Temporary discrepancies between actual and displayed balances
Loss of recent transactions that occurred after the last backup
Delays in reflecting recent activity

In such cases, BRANDHEROES will work to reconstruct accurate records using available data, including campaign logs, payment processor records, and system logs. The Creator agrees to cooperate by providing any relevant documentation to assist in data verification.

BRANDHEROES does not guarantee that all data can be fully recovered in the event of catastrophic system failure, and shall not be liable for any permanent data loss beyond our reasonable control.

6. Content Guidelines

The Creator agrees to: only post original content, obtain consent from individuals appearing in content, create content appropriate for a general audience, never purchase fake followers or engagement, and treat other community members with respect.

7. Duration and Termination

7.1. This agreement is effective from the date of the Creator's sign-up and remains valid until terminated by either party.

7.2. The Creator may terminate this agreement at any time by deleting their account through the platform or by contacting [email protected]. BRANDHEROES may terminate this agreement at any time by deactivating the Creator's account with reasonable notice via email.

7.3. Upon termination, any pending earnings below the €400 payout threshold will be forfeited.

7.4. Upon termination, BRANDHEROES will process or delete the Creator's personal data in accordance with GDPR, unless retention is required by law.

8. Confidentiality

The Creator may not disclose any confidential information obtained during their collaboration with BRANDHEROES or any Brand.

9. Personal Data and Privacy

9.1. BRANDHEROES is responsible for protecting the Creator's data in accordance with applicable data protection regulations, including the EU General Data Protection Regulation (GDPR).

9.2. The Creator has the right to access, correct, delete, or export their personal data at any time by contacting [email protected].

10. Cookies

BRANDHEROES uses cookies on our website and app to understand and save your preferences, compile aggregate data about site traffic, and track usage patterns.

11. General Terms

BRANDHEROES reserves the right to modify these terms and conditions with one month's notice. Changes will be communicated via email.

12. Governing Law

This agreement shall be governed by and construed in accordance with the laws of Denmark.

13. Beta Features and Experimental Tools

13.1. Availability of Beta Features

BRANDHEROES may, from time to time, offer access to new features, tools, or services that are in development or testing phase ("Beta Features"). These may include, but are not limited to, AI-powered assistants such as Mozzie, new content review systems, matching algorithms, communication tools, or platform functionality.

13.2. Voluntary Participation

Participation in Beta Features may be automatic as part of platform updates or offered on an opt-in basis. Where possible, BRANDHEROES will inform Creators when they are interacting with Beta Features.

13.3. No Guarantees

Beta Features are provided "as is" and "as available" without any warranties of any kind. The Creator acknowledges and agrees that Beta Features:

May contain bugs, errors, or inaccuracies
May not function as intended or described
May be modified, suspended, or discontinued at any time without notice
May produce incorrect recommendations, assessments, or outputs
Are not guaranteed to be available or reliable

13.4. AI-Assisted Tools

BRANDHEROES uses AI-powered tools, including Mozzie, to assist with various platform functions such as:

Evaluating campaign applications
Reviewing submitted content for brand safety and quality
Providing feedback and suggestions to Creators
Matching Creators with suitable campaigns

The Creator acknowledges that:

AI assessments are automated and may not account for all nuances or context
AI decisions may be reviewed and overridden by human staff
AI tools may make errors in judgment or interpretation
Feedback from AI tools is advisory and does not constitute a final decision unless confirmed by BRANDHEROES or the Brand

BRANDHEROES shall not be liable for any losses, missed opportunities, or damages arising from AI-generated assessments, recommendations, or decisions, including but not limited to rejected applications or content that required revision.

13.5. Feedback on Beta Features

The Creator may be invited to provide feedback on Beta Features. Any feedback, suggestions, or ideas submitted become the property of BRANDHEROES and may be used to improve the platform without compensation or credit to the Creator.

13.6. Discontinuation of Beta Features

BRANDHEROES reserves the right to discontinue any Beta Feature at any time without liability. If a Beta Feature is discontinued, any data, settings, or progress associated with that feature may be lost.

14. Platform Changes and Updates

14.1. Right to Modify

BRANDHEROES reserves the right to modify, update, or discontinue any aspect of the platform, including features, functionality, design, and third-party integrations, at any time without prior notice.

14.2. Impact on Earnings

Changes to the platform, including algorithm updates, matching criteria, or campaign availability, may affect the Creator's ability to participate in campaigns or earn compensation. BRANDHEROES shall not be liable for any reduction in earnings or opportunities resulting from platform changes.

14.3. Migration and Compatibility

When significant platform updates occur, the Creator may be required to update their app, accept new terms, or take other actions to maintain access. BRANDHEROES is not responsible for any issues arising from the Creator's failure to update or maintain compatible software or devices.

15. Third-Party Services

15.1. Integration with Third Parties

The BRANDHEROES platform relies on third-party services for various functions, including but not limited to: payment processing, social media API integrations, analytics, cloud hosting, and communication tools.

15.2. Limitation of Liability

BRANDHEROES shall not be liable for any failures, errors, downtime, or data issues caused by third-party services. This includes but is not limited to:

Payment processing delays or failures
Social media platforms changing their APIs or access policies
Inaccurate data retrieved from social media platforms
Hosting or cloud service outages

15.3. Changes to Third-Party Services

If a third-party service changes, discontinues, or restricts access in a way that affects platform functionality, BRANDHEROES will make reasonable efforts to find alternatives but cannot guarantee uninterrupted service.

Questions? Contact us at [email protected]